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Frequently Asked Questions
We're to here to help, so if we missed anything, e-mail us.
Where can I try on your frames?
Our entire collection can be tried on at Centre Visuel Westmount (5122A rue Sherbrooke O) as well as Clark Street Mercantile (5200 rue Clark) in Montreal. For outside Montreal, we are currently working on establishing showrooms. If you’d be interested in helping us facilitate this, we’d love to hear from you!
Centre Visuel Westmount (5122A rue Sherbrooke O, Montréal QC H4A 1T1)
|Monday||10:00 am - 5:00 pm|
|Tuesday||10:00 am - 6:00 pm|
|Wednesday||10:00 am - 6:00 pm|
|Thursday||10:00 am - 7:00 pm|
|Friday||10:00 am - 7:00 pm|
|Saturday||11:00 am - 5:00 pm|
Clark Street Mercantile (5200 Rue Clark, Montreal, QC H2T 2V2)
|Tuesday||11:00 am - 6:00 pm|
|Wednesday||11:00 am - 6:00 pm|
|Thursday||11:00 am - 8:00 pm|
|Friday||11:00 am - 8:00 pm|
|Saturday||11:00 am - 5:00 pm|
|Sunday||11:00 am - 5:00 pm|
Where can I get my eyes checked?
We work with the opticians and optometrists at Centre Visuel Westmount. You can contact and book appointments with them directly - just let them know you were sent by Park and Finch. Prescriptions are $70 (cheapest in Montreal!). PD measurements are $30.
Rumour has it that I can host a private, in-home eyewear party?
Those rumors are 100% correct. We recommend a minimum of 5 people, where we showcase our entire collection in both optical and sun. Our parties are only available in Montreal, while other cities may be added in the coming months.
How long will my order take?
Orders that include both your prescription and PD (pupillary distance) will take 3-5 business days to process for single vision prescriptions. Additionally, another 3-5 business days to ship. Calling eye doctors may add 2 business days, and orders that are missing important information may require additional time for processing.
Pupillary distance? What?
Yeah, try saying that three times fast. Have no fear, it's simpler than it sounds. Your pupillary distance, or PD for short, is simply the horizontal distance between the center of your pupils. While we encourage you to get this measurement from your optician, some opt for measuring this with a ruler and follow the many tutorials online for this. If your prescription is strong enough that you can't see without your glasses though, you'll definitely want to refrain from measuring this yourself.
What is the status of my order?
To check the status of your order, you can email us at email@example.com with your order number.
What does my order come with?
Each order comes with a hard-shell case and a microfiber cloth.
What do I do if I’m experiencing issues with my prescription?
We would be happy to address and troubleshoot any problems you might be experiencing with your lenses, please email us at firstname.lastname@example.org. Sometimes, especially with a new prescription or a new shape of frame, your vision might feel a little distorted around the edges at first, but your eyes will likely adapt with enough adaptation time. If you have been wearing your new specs continuously for a few days, and still feel that something is off, you can also take your new frames to your optometrist. He or she can check the lenses against the prescription previously written for you, and can then modify your prescription accordingly.
Why are your prices so low?
We believe that premium quality and good style should not break the bank. We keep our prices reasonable by controlling the supply chain and cutting the middleman.
What are your frames made of?
Our frames are made of premium cellulose acetate, which we source from a family-owned factory in Northern Italy and German stainless steel hinges.
Are prescription lenses included in the price?
Yes, all of our prices are inclusive of prescription. For sunglasses, if you want to upgrade your prescription sunglasses lenses to be polarized, we can offer that for an additional $30. Just specify that you'd like to upgrade to polarized sun lenses in an e-mail to email@example.com
Do you offer sunglasses?
We sure do. We make both prescription and non-prescription sunwear.
Prescription sunwear starts at $125 and include the highest quality UVA/UVB protective lenses on the market. Polarized lenses are also available for an additional charge of $30.
Our non-rx sunwear all come standard with polarized non-rx Zeiss lenses.
Are Park and Finch frames available in different sizes?
Each style is only available in one unique size, but our selection has styles for narrow, medium, and wide faces.
What are your lenses made of?
We use CR39 lenses for all rx orders and Zeiss polarized lenses for all non-rx sunwear.
Can I order frames without prescription lenses?
Yes, of course! If you are buying glasses just to look fabulous, but don't require prescription lenses, it is mandatory for you to have real lenses for health and security reasons. Additionally, these high quality non-rx lenses will have the same anti-reflective and scratch-resistant protections that our regular rx lenses possess. When placing your order, just skip the prescription upload step and send an e-mail to firstname.lastname@example.org specifying that you would like "plano" lenses.
How can I give you my prescription?
We can accept your prescription in a few ways:
- Upload a copy of your prescription when prompted to do so during checkout.
- Send us a picture of the Rx with your name, phone number and email to email@example.com
- Provide us with your optometrist’s phone number and your birthday. We’ll call your optometrist and obtain it on your behalf.
Do you offer bifocal, multifocal or progressive lenses?
Yes. We offer them locally only in Montreal through our licensed optician, please email us at firstname.lastname@example.org to initiate this process. to book an appointment. We offer free-form HD progressive lenses. These lenses are made with the latest in precision computerized surfacing equipment for the greatest clarity and most accurate prescription. Progressive lenses start at $235.
Do you offer photochromic (transition) lenses?
No. Unfortunately, we aren’t too happy with the current lens quality/technology in the market as lenses have the tendency to lose their “transitional potency” in two years.
Do you offer reading glasses?
Yes, all our glasses can be made into readers.
Do you offer lens replacements?
We sure do, please email us at email@example.com for more information. Lens replacements start at $65.
My prescription has a prism, can you fill it?
Yes! Prism prescriptions are for sensitive eyes and help to reduce muscular strain - we will contact you to recommend a proper lens.
What if my frames need adjustments?
You will receive your frames completely even and leveled. It is common to have an ear higher than the other and sometimes, the frames may need adjustments for them to sit straight on your face or be tight enough behind your ears. You can visit an optical store for adjustments or you can adjust them yourself.
Most optical stores can adjust your frames for a small fee that we will refund up to a maximum of $20 (send us a copy of the bill). Please ask them to avoid heating your lenses in order to not damage them; directly heating the lenses can cause them to crack or bubble. The heat should be applied to the frames only.
If you want to adjust them yourself, you simply have to run the temples under hot water for 30 seconds. Don’t use boiling water; we don’t want you to burn yourself or damage your gorgeous new frames! Be careful to heat only the temple arms and not the lenses. Once the frames are warmed up, you can easily adjust the temples the way you want them to be and then let them cool off for 1 or 2 minutes by holding them in the correct position. Don’t be afraid to bend the material; cellulose acetate is meant to be malleable when heated. Repeat until you get the right fit.
How much does shipping cost?
Shipping within Canada is $10. For the US it is $15 to ship to Maine, New Hampshire, New Jersey, Pennsylvania, New York, Vermont, Massachusetts, Rhode Island, and Connecticut, and $20 for the remaining states. International shipping is $35. Please note that Park and Finch is not responsible for any duty fees incurred at the border.
How long does shipping take?
Once shipped, Canadian orders usually take 3-5 business days to reach their destination. Orders in the U.S.A. take about 10-12 business days due to customs. You can track your order with the tracking number provided to you by email.
How do I set up a return?
You can email us at firstname.lastname@example.org to initiate this process.
What is your return/exchange policy?
We have a 30-day, no-questions-asked return or exchange policy for all of our eyewear. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of receipt. The returned item must be in perfect condition to be refunded. You will be refunded within 14 business days following the refund confirmation email for the product. Park and Finch reserves the right to refuse any return if any of these criteria are not met.
Do you accept insurance as payment for my eyeglasses?
We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement. While we do not accept insurance, you can simply submit your receipt from Park and Finch to your insurance company. If you need a detailed receipt, send your request via email at email@example.com. Since every vision plan is different, we suggest that you contact your insurance provider to find out how you can get reimbursed.
Do you accept FSA or HSA for payment?
Yes, of course! If you participate in a defined contribution plan (FSAs, HRAs, HSAs), prescription sunglasses and eyeglasses are usually covered. Every defined contribution plan is different, so you should contact your human resources representative at work or your family accountant for more information.
If I'm using my FSA to purchase prescription eyewear, do I need to do anything special when I order?
No! Simply use your card on our site like a regular credit card. Payments through PayPal do not support FSA/HSA cards at this time.
How do I get an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need a detailed copy, email us at firstname.lastname@example.org.