Frequently Asked Questions

Where can I try on your frames?

You can try our collection at various shops in Canada. See our Locations page for more information. We are currently working on establishing more showrooms, if you’d be interested in carrying our brand, we’d love to hear from you!

How long will my order take?

Orders that include both your prescription and PD (pupillary distance) will take 3-5 business days to process for single vision prescriptions. Additionally, another 3-5 business days to ship. Orders that are missing important information may require additional time for processing.

Pupillary distance? What?

Your pupillary distance, or PD for short, is the horizontal distance between the center of your pupils. While we absolutely encourage you to get this measurement from your optician, some opt for measuring this with a ruler and follow the many tutorials online for this. If your prescription is strong enough that you can't see without your glasses, you'll definitely want to refrain from measuring this yourself.

What is the status of my order?

To check the status of your order, you can email us at [email protected] with your order number.

What does my order come with?

Each order comes with a protective Park and Finch case and a microfiber cloth.

Why are your prices so low?

We believe that premium quality and good style should not break the bank. We keep our prices reasonable by controlling the supply chain and cutting the middleman.

What are your frames made of?

The majority of our frames are made of premium cellulose acetate, which we source from a family-owned factory in Northern Italy and German stainless steel hinges.

Are prescription lenses included in the price?

Yes, all of our prices for prescription eyewear are inclusive of prescription. For sunglasses, if you want to upgrade your prescription sunglasses lenses to be polarized, we can offer that for an additional $30. Just specify that you'd like to upgrade to polarized sun lenses in an e-mail to [email protected]

Do you offer sunglasses?

We sure do. We make both prescription and non-prescription sunwear.
Prescription sunwear starts at $125 and include the highest quality UVA/UVB protective lenses on the market. Polarized lenses are also available for an additional charge of $30.
Our non-rx sunwear all come standard with polarized non-rx Zeiss lenses.

Are Park and Finch frames available in different sizes?

Each style is only available in one unique size, but our selection has styles for narrow, medium, and wide faces.

Can I order frames without prescription lenses?

Yes, of course! If you are buying glasses just to look fabulous, but don't require prescription lenses, we offer non-corrective lenses. These high-quality non-rx lenses will have the same anti-reflective and scratch-resistant protections that our regular rx lenses possess. When placing your order, when selecting your lens type choose non-corrective (plano) lenses.

How can I give you my prescription?

We can accept your prescription in a few ways:

• Upload a copy of your prescription when prompted to do so during checkout.
• Send us a picture of the Rx with your name, phone number and email to [email protected]

Do you offer bifocal, multifocal or progressive lenses?

At this time we do not sell these kinds of lenses. We do however sell our frames without lenses that you can then take to your optician to get the lenses you need. If the frames aren't a fit for you, we'll take them back within 30 days.

Do you offer photochromic (transition) lenses?

No. Unfortunately, we aren’t too happy with the current lens quality/technology in the market as lenses have the tendency to lose their “transitional potency” in two years.

Do you offer reading glasses?

Yes, all our glasses can be made into readers.

Do you offer lens replacements?

We sure do, please email us at [email protected] for more information. Lens replacements start at $75.

My prescription has a prism, can you fill it?

Unfortunately, we do not fill orders where the prescription specifies a prism. If you find a frame you love, we would be happy to sell you the frame alone that you can take take to your optician so they can set you up with the lenses you need. If the frames aren't a fit for you, we'll take them back within 30 days.

What if my frames need adjustments?

You will receive your frames completely even and leveled. It is common to have an ear higher than the other and sometimes, the frames may need adjustments for them to sit straight on your face or be tight enough behind your ears.

Most optical stores can adjust your frames for a small fee that we will refund up to a maximum of $20 (send us a copy of the bill). Please ask them to avoid heating your lenses in order to not damage them; directly heating the lenses can cause them to crack or bubble. The heat should be applied to the frames only.

You should always see a professional optician to adjust your glasses. While we don't recommend it, some of our customers have reported making small adjustments themselves by running the temples under hot water for 30 seconds. Never use boiling water; we don’t want you to burn yourself or damage your gorgeous new frames! Be careful to heat only the temple arms and never the lenses. Anyone attempting this following the many tutorials found online should only use hot, but not boiling water to warm up the frame before manipulating it.

How much does shipping cost?

Shipping within Canada is $10. For the US it is $15 to ship to Maine, New Hampshire, New Jersey, Pennsylvania, New York, Vermont, Massachusetts, Rhode Island, and Connecticut, and $20 for the remaining states. International shipping is $35. Please note that Park and Finch is not responsible for any duty fees incurred at the border.

How long does shipping take?

Once shipped, Canadian orders usually take 3-5 business days to reach their destination. Orders in the U.S.A. take about 10-12 business days due to customs. You can track your order with the tracking number provided to you by email.

How do I set up a return?

You can email us at [email protected] to initiate this process.

What is your return/exchange policy?

We have a 30-day, no-questions-asked return or exchange policy for all of our eyewear. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of receipt. The returned item must be in perfect condition to be refunded. You will be refunded within 14 business days following the refund confirmation email for the product. Park and Finch reserves the right to refuse any return if any of these criteria are not met.

Do you accept insurance as payment for my eyeglasses?

We don’t deal with insurance providers directly, but you can request a receipt for your use when applying for reimbursement. While we do not accept insurance, you can simply submit your receipt from Park and Finch to your insurance company. If you need a detailed receipt, send your request via email at [email protected]. Since every vision plan is different, we suggest that you contact your insurance provider to find out how you can get reimbursed.

How do I get an itemized receipt?

A receipt will be attached to your shipping confirmation email and included with your purchase! If you need a detailed copy, email us at [email protected].